We have been made aware of several phishing emails sent out to a small number of our customers, requesting that you update your payment details within your client area to remove an account suspension (or similar mail threatening a loss of service).

These emails are not legitimate and have not been sent from our domain name. If you receive a message like this and are unsure if it is a spoofed message or not, please contact our support team.

Please do not click on any links within these spoofed emails as they link off to a 'false' page that appears to be our website but is hosted on an entirely separate domain name and is unrelated to us. The ‘spoofed’ login page is intended to capture your client area login details and credit card information.

The only website URL which will host your client area will be https://secure.mediablazehosts.coop/billing

We have no evidence to suggest that there has been any compromise of our systems or our database. The emails appear to be sent to generic info@ addresses, and we suspect the attackers are simply looking up domain records, discovering them to be hosted on our registered IP ranges and sending appropriate phishing links to either catch-all or publicly available email addresses via Google search (or similar).

We are also aware of some other providers in the UK who have experienced or are experiencing similar phishing attacks.

As with all phishing emails, the vast majority of such attempts will "miss"; however (by sheer volume), a percentage of shots will "hit" the mark, and an email will be received. As with all elements involving passwords or potentially sensitive data on the internet, we caution you to be vigilant and always check website addresses twice.

However, and to improve your account security with Unlimited Web Hosting, please remember that we offer Two Factor Authentication (2FA) and highly recommend that users set this up within their client area. You can find this under 'Security Settings'.

If you have any further questions, our support team are happy to help.

The MediaBlaze Hosts Team

Like all businesses, we are having to implement changes to meet the needs of our staff and customers in response to the recent Public Health emergency.

Our resource levels have been impacted and this in turn is causing increased response times to customer and supplier queries.

While we endeavour to continue to offer telephone, email, live chat, ticket and WhatsApp support during this time, there are some scenarios where this is not possible.

All our Control Panel services will remain available outside of any planned maintenance, and should you have any issues, please do get in contact with us.

For more information please see:

https://mediablazehosts.coop/covid-9